Shipping & Returns
When will my order be shipped?
Here at ROOP we operate on a mainly made to order basis. Once your order has been received please allow up to 5 working days for your item(s) to be made with love and shipped out to you. Sometimes we will have products that are ready made, please allow up to 2 working days for these to be shipped out to you.
All items will have ‘made to order’ or ‘ready to ship’ in their product descriptions. If you are unsure or would like to discuss getting an item sooner please do ot hesitate to get in touch.
When will pre-order items be shipped?
Pre order items will have their shipping date or an estimated wait time in their product description. If this information changes we will contact you to give you an updated time frame, and of course you can always get in touch to discuss the status of your order or if you have any questions about a product.
Where do you ship to?
ROOP ships worldwide!
Brexit now means that European customers may be charged Duty and Tax. Please be aware that you are responsible for all import fees.
International parcels will go through customs to be checked and also to see if they incur import fees, These charges will vary depending where the parcel has been sent. If you have any questions about your local import fees and rules we recommend you contact your local customs office for more information.
How much is shipping?
We send our parcels with Royal Mail.
If you need something sooner please get in touch to discuss - email@example.com
How can I track my order?
Once your order has been shipped, you will receive an email with your tracking number in. If this tracking number doesn’t work or you can’t find your email, please get in touch as soon as you can- firstname.lastname@example.org
RETURNS & EXCHANGES
I hope you’re in love with your new ROOP. Everything is lovingly and carefully handmade to order in our studio so please be sure before you purchase as I'm unable to offer returns.
I am more than happy to answer any queries you may have before purchasing!
If you’re not totally satisfied, please get in touch within 14 days to discuss why and of course I'll be more than happy to help.
If an exchange is possible there is a £10 charge plus postage, as all our items are handmade to order.